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                                  Integrations



                                  Learn how to integrate other tools in your Workplace instance.

                                  Helpdesk Chat Bot Overview

                                  A Chat Bot is a type of Custom Integration that Workplace users in your company can interact with via Workchat. It allows to automate certain actions and speed up some processes.

                                  In this section, we showcase a sample chat bot of Helpdesk and how to create it. The Helpdesk bot will allow you to automate helpdesk/service desk requests from your users to IT.

                                  GITHUB REPOSITORY

                                  Deploying the bot

                                  Deploying the chat bot

                                  1
                                  Create and configure the bot on Workplace. Instructions on how to do it can be found here.

                                  2
                                  Go to the Github repository here, download the content and put it in your web server.

                                  3
                                  Edit the code, replace the two tokens (access and verify) that you should have got in step 1 and save it.
                                  Estimated time of deployment

                                  Estimated time of deployment

                                  Provided that you have a web server available, the creation and deployment of the chat bot shouldn't take more than 30 minutes. If you want to connect the bot with your internal ticketing system, an extra time should be allocated for that integration.